Voice over IP Horror Stories

If you have any interest in using Voice over IP as your home phone (which I've considered several times), check out this great article by Philip Greenspun. It will make you think twice:
http://philip.greenspun.com/materialism/voice-over-ip

It also goes to show that any phone company in the United States could take over total market share from all their competitors if they simply had great customer service and could take technical support calls without putting people on hold and if answered by staff that knew what they're talking about. My own horrible experiences with SBC's DSL service, which I would love to dump, is my own proof of that.